Reference

Terms & Conditions for Your Account

Clear account steps, wallet rules and access conditions sit in our Terms & Conditions, so you can understand what applies before opening an account.

Account accessWallet conditionsPolicy changesData handling
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ulti 700 Terms & Conditions for Your Account
CONTACT PATHS

Need Help With A Terms Question?

A clear contact route helps when a Terms & Conditions point affects your account, wallet status or access request.

Account access If phone verification, a device change or a login condition is unclear, contact us through the account support path. Include your registered phone number and the wording you are asking about, while keeping passwords and one-time codes private.
Wallet status For a DANA, OVO, GoPay or QRIS record that does not match your account history, send the payment reference through the cashier support path. We use the reference to check the applicable wallet condition before discussing a correction.
Policy request If you want a clause explained or need to ask about a wording change, use our policy contact route from the account area. Tell us the section title and your request so our team can reply against the current Terms & Conditions.
ACCOUNT SAFEGUARDS

How We Apply These Account Rules

Terms & Conditions work best when the account steps behind them are visible. We apply the policy to identity details, wallet records, device sessions and requests to change account data, rather than…

Data handling

We use the account details you provide for access checks, phone verification, wallet matching and support replies connected to these Terms & Conditions. Send only the requested details through our account contact path, and never include your password or one-time code.

Cookie choices

Cookies and similar browser records can keep your selected session and policy preferences available between pages. Your browser settings control those records, while changing them may require you to sign in again or repeat an account confirmation step.

Account security

Phone verification forms part of the account access conditions. Keep your registered phone details current, sign out on a shared device and contact us if a session or account step does not match your own activity.

Record retention

We retain account, wallet and support records for the period needed to apply these Terms & Conditions, resolve transaction questions and meet legal duties. A retention request must identify the account detail or transaction record involved.

Change requests

To request a correction to your name, phone detail or other account record, contact us through the account support route. We may ask for a matching verification step before changing information tied to DANA, QRIS or another wallet record.

Access decisions

Access can depend on local law, account verification and the conditions shown when you sign in. If a mobile or desktop session is limited, contact us with the device path and policy message so we can explain the applicable condition.

Terms & Conditions Questions Answered

These Terms & Conditions answers address the account questions you may search before opening an account or checking a wallet record. We keep the response tied to the actual policy area: account identity, payment references, data requests, device access and changes to the wording. If your case is different, use the policy contact route.

They cover account opening, phone verification, device access, wallet records, data handling, policy changes and account closure requests. They also explain that access depends on local law and that the current wording on this page applies when you use the account where local law permits.

Yes. The Terms & Conditions apply to DANA, QRIS, OVO, GoPay, bank transfer and virtual account records connected with your account. Keep the payment reference if a status needs checking, because our support route uses that detail to match the transaction.

Phone verification helps connect account access to the phone detail you submitted and supports checks after a device change. The process does not require you to share a password or one-time code with support. Keep your registered phone detail current.

You can request a correction through the account support path by naming the record that needs changing. We may ask for a matching verification step before altering details connected to your identity, wallet history or access conditions under these Terms & Conditions.

We place the current Terms & Conditions on this page and may show an account notice when wording changes affect access, wallet handling or data requests. Check the page before using the account after a notice, because the updated wording applies where local law permits.

A different mobile or desktop device may require another sign-in or phone verification step under the Terms & Conditions. If the device path is limited, contact us with the displayed message and device type so we can explain the relevant account condition.

Use the policy contact route linked from your account area and name the section or sentence that concerns you. Include a transaction reference only when your question involves DANA, OVO, GoPay, QRIS or another payment record, and keep security codes private.

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